Our office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our staff.
Our complaints procedure
If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management. Contact details for the business owner at at the bottom of this page.
If you still have concerns, please contact the Professionals National Service Centre directly using the details here.
You can place your feedback in writing using the forms provided below and forward this to the office and/or ourselves for follow-up and contact with you.
You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint. Details of their complaints process and their contact details can be found on the Authority Website.
We thank you for your communication and taking the time to make contact with us.
Business Owner and Licensed Real Estate Agent
Professionals Lovegrove Realty Ltd
652 Great South Road
Telephone: +64 9 555 9100
Facsimile: +64 263 6943